aa99 Privacy Policy

This Privacy Policy ("Policy") describes how aa99 Casino ("aa99", "we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors who use the aa99 platform at aa99.casino, including the aa99 mobile app and any related services.

aa99 is committed to handling your personal data responsibly and transparently. We understand that privacy is important to our players in Bangladesh, and we take our obligations seriously. This Policy is written in plain language so that you can understand exactly what happens to your data when you use aa99.

By registering an account on aa99, using the platform, or accessing any aa99 service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how aa99 handles personal data, please do not use the platform.

aa99 collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the service, and in some cases from third parties such as payment providers. Here is a breakdown of the categories of data we collect:

aa99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

aa99 uses the personal data we collect for the following purposes:

• To create and manage your aa99 account, including verifying your identity during registration and KYC checks.
• To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• To provide access to sports betting, casino games, live dealer games, and all other aa99 services.
• To detect and prevent fraud, money laundering, bonus abuse, and other prohibited activities on the platform.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• To send you promotional offers and bonus notifications, where you have opted in to receive marketing communications from aa99.
• To improve the aa99 platform by analysing usage patterns, identifying technical issues, and developing new features.
• To provide customer support and respond to your queries, complaints, and requests.
• To enforce the aa99 Terms and Conditions and protect the rights of aa99 and its players.

aa99 processes your personal data on the following legal grounds:

• Contract performance — processing your data is necessary to provide the aa99 service you have signed up for, including account management, payments, and access to games.
• Legal obligation — aa99 is required by law to collect and retain certain data for KYC, AML compliance, and regulatory reporting purposes.
• Legitimate interests — aa99 has a legitimate interest in preventing fraud, securing the platform, and improving its services, provided these interests do not override your privacy rights.
• Consent — where aa99 relies on your consent to process data, such as for marketing communications, you have the right to withdraw that consent at any time.

aa99 does not sell your personal data. However, we do share data with carefully selected third parties where necessary to operate the platform. These include:

• Payment providers — bKash, Nagad, Rocket, and other payment processors receive the minimum data necessary to process your transactions securely.
• Identity verification providers — third-party KYC services may process your identity documents to verify your age and identity on behalf of aa99.
• Game providers — casino and sports betting software providers may receive anonymised or pseudonymised data to deliver game content and results.
• Fraud prevention services — aa99 uses specialist fraud detection tools that may process technical data such as IP addresses and device fingerprints.
• Regulatory authorities — aa99 may be required to share data with relevant authorities in response to lawful requests, court orders, or regulatory obligations.

All third parties who process data on behalf of aa99 are required to handle that data securely and in accordance with applicable data protection law. aa99 does not permit third parties to use your data for their own marketing purposes.

aa99 uses cookies and similar tracking technologies on the platform to improve your experience and help us understand how the site is used. A cookie is a small text file stored on your device when you visit aa99.

The types of cookies aa99 uses include:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and display options to personalise your experience on aa99.
• Analytics cookies — help aa99 understand how players use the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Performance cookies — monitor platform speed and stability to help aa99 identify and fix performance issues quickly.

You can manage your cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect some features of the aa99 platform. Disabling essential cookies will prevent you from using the platform altogether.

aa99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:

• Account data and transaction records are retained for a minimum of five years after account closure, in line with standard AML and financial record-keeping requirements.
• KYC documents such as identity verification records are retained for the period required by applicable regulations, typically five to seven years.
• Customer support communications are retained for up to two years after the matter is resolved.
• Technical and usage data collected via cookies and analytics tools is typically retained for up to 13 months before being anonymised or deleted.

When your data is no longer required, aa99 will securely delete or anonymise it so that it can no longer be linked back to you. If you request deletion of your account, aa99 will process this request subject to any legal retention obligations that may require us to keep certain records.

aa99 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the aa99 platform.
• Encrypted storage of sensitive data including passwords, which are hashed and never stored in plain text.
• Access controls that restrict which aa99 staff can view personal data, based on their role and legitimate need.
• Regular security audits and penetration testing to identify and address vulnerabilities in the platform.
• Two-factor authentication (2FA) available for player accounts to add an extra layer of login security.
• Monitoring systems that detect and alert on suspicious activity, including unusual login attempts and large or unusual transactions.

While aa99 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your aa99 account and never share your login credentials with anyone.

As an aa99 player, you have the following rights regarding your personal data. To exercise any of these rights, contact aa99 support via live chat or email at [email protected].

• Right of access — you can request a copy of the personal data aa99 holds about you at any time.
• Right to rectification — if any of your personal data held by aa99 is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure — in certain circumstances, you can request that aa99 delete your personal data. This right is subject to legal retention obligations.
• Right to restrict processing — you can ask aa99 to limit how your data is used in certain situations, for example while a dispute is being resolved.
• Right to data portability — you can request a copy of your data in a structured, machine-readable format so that you can transfer it to another service.
• Right to withdraw consent — where aa99 processes your data based on your consent, such as for marketing emails, you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object — you can object to aa99 processing your data for legitimate interests purposes. aa99 will stop processing unless it can demonstrate compelling legitimate grounds that override your interests.

aa99 is strictly an adult platform. The service is not directed at, and is not intended for use by, anyone under the age of 18. aa99 does not knowingly collect personal data from minors.

If aa99 becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately closed, all funds will be returned where possible, and the data will be deleted. If you believe a minor has registered on aa99, please contact support immediately at [email protected].

aa99 uses age verification checks during the registration and KYC process to prevent minors from accessing the platform. Parents and guardians are encouraged to use parental control software to prevent underage access to online gambling sites.

aa99 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated Policy will be published on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how we use your personal data, aa99 will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this Policy periodically to stay informed about how aa99 protects your privacy.

Your continued use of aa99 after any changes to this Policy constitutes your acceptance of the updated version. If you do not agree with the revised Policy, please stop using the platform and contact support to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or how aa99 handles your personal data, please get in touch with us through any of the following channels:

• Live chat — available 24 hours a day, 7 days a week directly from the aa99 platform. This is the fastest way to reach the support team.
• Email — send your privacy-related query to [email protected]. Please include "Privacy Request" in the subject line so your message is routed to the right team.
• FAQ — visit the aa99 FAQ page for answers to common questions about accounts, data, and security.

aa99's support team includes agents who are familiar with data privacy matters and can assist players in Bangladesh with any concerns about how their personal information is handled. We aim to respond to all privacy-related enquiries within 48 hours.