aa99 Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and aa99 Casino ("aa99", "we", "us", "the platform"). By accessing the aa99 website at aa99.casino, downloading the aa99 app, creating an account, or placing any bet or wager, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must not use the aa99 platform. Continued use of aa99 after any update to these Terms constitutes your acceptance of the revised version. aa99 recommends that you review these Terms periodically to stay informed of any changes.

To register and use aa99, you must meet all of the following eligibility requirements at all times:

• You must be at least 18 years of age. aa99 does not permit gambling by minors under any circumstances.
• You must be accessing aa99 from a jurisdiction where online gambling is not prohibited by local law. It is your responsibility to verify the legality of online gambling in your location before registering.
• You must not be registered on any self-exclusion list or have previously been permanently excluded from aa99.
• You must not be acting on behalf of another person or as an agent for any third party when placing bets.
• You must not be an employee, contractor, or immediate family member of an employee of aa99 or any of its affiliated companies.

aa99 reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation may result in account suspension and withholding of funds pending investigation.

Each individual is permitted to hold only one active account on aa99. Duplicate accounts are strictly prohibited. If aa99 identifies multiple accounts belonging to the same individual, all accounts may be suspended and any balances or winnings may be forfeited.

When registering your aa99 account, you agree to:

• Provide accurate, complete, and truthful information including your full legal name, date of birth, and contact details.
• Keep your account credentials — username and password — confidential and not share them with any other person.
• Notify aa99 immediately if you suspect unauthorised access to your account.
• Update your account information promptly if any details change.
• Complete the KYC (Know Your Customer) verification process when requested by aa99, which may include submitting a government-issued photo ID and proof of payment method.

aa99 is not liable for any losses resulting from unauthorised access to your account where you have failed to keep your login credentials secure. You are responsible for all activity that occurs under your account.

aa99 supports deposits and withdrawals via bKash, Nagad, and Rocket for players in Bangladesh. All transactions are processed in Bangladeshi Taka (BDT). The following conditions apply to all financial transactions on aa99:

• The minimum deposit amount is ৳200. Deposits below this threshold will not be credited to your account.
• The minimum withdrawal amount is ৳500. Withdrawal requests below this amount will not be processed.
• Deposits are credited to your aa99 account instantly upon confirmation from the payment provider.
• Withdrawal requests are typically processed within 30 minutes to your registered bKash, Nagad, or Rocket wallet.
• aa99 does not charge fees on standard deposits or withdrawals. However, your mobile banking provider may apply their own transaction charges.
• All deposits and withdrawals must use a payment method registered in your own name. Third-party payments are not accepted.
• aa99 reserves the right to request additional verification before processing any withdrawal, particularly for large amounts or accounts that have not previously completed KYC.
• Funds deposited into your aa99 account may only be used for betting and gaming purposes on the platform. Depositing funds without the intention to bet is not permitted.

aa99 offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the following general conditions, in addition to any specific terms stated in the individual promotion:

• Bonuses are available to one account per person, per household, per device, and per IP address.
• All bonuses carry a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn. The wagering requirement for each promotion is clearly stated in its individual terms.
• Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the wagering requirement has been fully met.
• aa99 reserves the right to withdraw any bonus offer at any time without prior notice.
• If aa99 determines that a player has attempted to abuse a bonus — including but not limited to creating multiple accounts, placing low-risk bets to meet wagering requirements, or exploiting promotional terms — the bonus and any associated winnings will be voided.
• Bonuses have an expiry period. Any bonus funds not used within the stated validity period will be removed from your account automatically.
• Free bets and free spins awarded as part of a promotion are subject to the same general bonus terms unless otherwise stated.

The following rules apply to all sports bets placed on aa99. By placing a bet, you confirm that you have read and accepted these rules.

• All bets are accepted at the odds displayed at the time the bet is confirmed. Once a bet is confirmed, the odds are locked in and cannot be changed.
• aa99 reserves the right to limit the maximum stake on any market at its discretion. Maximum payout limits apply per event and are displayed in the betting interface.
• In the event of a match being abandoned, postponed, or cancelled, bets will be settled according to aa99's specific rules for that sport, which are available in the sports betting help section.
• Live in-play bets are accepted subject to availability. aa99 may suspend in-play betting on any market at any time without notice.
• If a bet is accepted due to a manifest error in the odds — for example, odds that are clearly incorrect due to a technical fault — aa99 reserves the right to void the bet and return the stake.
• Bets placed on cricket, football, kabaddi, and other sports are governed by the official rules of the relevant governing body for that sport.
• Winnings from sports bets will be credited to your aa99 account balance within a few minutes of the event result being confirmed.

aa99 takes match integrity seriously. Any player found to be placing bets based on inside information, or in connection with match-fixing activity, will have their account permanently closed and the matter may be reported to relevant authorities.

All casino games available on aa99 — including slots, live dealer tables, fishing games, and other titles — operate using certified Random Number Generator (RNG) technology. This ensures that all game outcomes are genuinely random and cannot be predicted or manipulated.

• The Return to Player (RTP) percentage for each game is set by the game provider and is available in the game's information panel.
• In the event of a disconnection during a casino game, the game round will be completed automatically according to the game's rules. aa99 is not responsible for losses resulting from internet connectivity issues on the player's side.
• If a technical fault causes a game to malfunction or produce an incorrect result, aa99 reserves the right to void the affected game round and return the stake to the player.
• Casino game results are final once the game round is completed. aa99 does not reverse completed game rounds except in cases of verified technical error.
• Some casino games may not be available in all regions or may be restricted during certain promotional periods.

The following activities are strictly prohibited on aa99. Engaging in any of these behaviours will result in immediate account suspension, forfeiture of balances, and may result in legal action:

• Creating more than one account on aa99, whether under your own name or using false identity information.
• Using automated software, bots, scripts, or any other technology to place bets or interact with the platform in a non-human manner.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Exploiting software bugs, errors, or vulnerabilities in the aa99 platform. Any such errors must be reported to support immediately.
• Using the aa99 platform for any money laundering activity or to process funds derived from illegal sources.
• Attempting to reverse-engineer, copy, or reproduce any part of the aa99 platform, software, or content.
• Harassing, threatening, or abusing aa99 staff or other players through any communication channel.
• Placing bets on behalf of another person who is excluded from gambling or ineligible to use aa99.

aa99 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion. Circumstances that may lead to account action include, but are not limited to:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification (KYC) within a reasonable timeframe when requested.
• Suspected fraudulent activity, bonus abuse, or money laundering.
• A player's request for self-exclusion under the responsible gaming policy.
• Regulatory requirements or instructions from a relevant authority.

Where an account is closed due to a breach of these Terms, any remaining balance may be forfeited. Where an account is closed at the player's own request or for reasons unrelated to a breach, any verified real-money balance will be returned to the player's registered payment method after standard verification checks.

Players who wish to close their aa99 account voluntarily can do so by contacting support via live chat or email at [email protected].

aa99 collects and processes personal data in accordance with its Privacy Policy, which is available at aa99.casino/privacy-policy. By registering on aa99, you consent to the collection and use of your personal data as described in that policy.

Key points regarding your data on aa99:

• Your personal information is used to operate your account, process transactions, verify your identity, and comply with legal obligations.
• aa99 does not sell your personal data to third parties for marketing purposes.
• aa99 uses industry-standard SSL encryption to protect data transmitted between your device and the platform.
• You have the right to request access to the personal data aa99 holds about you by contacting support.

aa99 is committed to promoting responsible gambling. The platform provides a range of tools to help players manage their gambling activity. These tools are available to all registered players at any time through their account settings.

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit into your aa99 account.
• Session time reminders — receive notifications after a set period of continuous play.
• Cooling-off periods — temporarily suspend your account for a period of your choosing, from 24 hours up to six weeks.
• Self-exclusion — permanently or indefinitely close your aa99 account if you feel you need to stop gambling.

If you are concerned about your gambling habits or those of someone you know, aa99 encourages you to visit the Responsible Gaming page for more information and links to support resources. aa99 staff are trained to assist players who show signs of problem gambling.

To the fullest extent permitted by applicable law, aa99 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to:

• Losses resulting from technical faults, server downtime, or interruptions to the aa99 service.
• Losses resulting from delays in bet acceptance or settlement caused by technical issues.
• Losses resulting from your failure to keep your account credentials secure.
• Any loss of profits, revenue, data, or goodwill arising from your use of aa99.

aa99 makes no warranty that the platform will be available at all times or free from errors. The platform is provided on an "as is" basis. aa99 will make reasonable efforts to maintain service availability but cannot guarantee uninterrupted access.

aa99 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last updated" date. For significant changes, aa99 will notify registered players via email or an in-platform notification.

Your continued use of aa99 after any changes to these Terms constitutes your acceptance of the updated version. If you do not agree with the revised Terms, you must stop using the platform and contact support to close your account.

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the aa99 support team through any of the following channels:

• Live chat — available 24/7 directly from the aa99 platform. This is the fastest way to get a response.
• Email — send your query to [email protected]. Responses are typically provided within 2 hours during business hours.
• FAQ — visit the aa99 FAQ page for answers to the most common questions about accounts, payments, and betting rules.

aa99's support team is staffed by agents who understand the needs of Bangladeshi players and can assist in both English and Bengali. Do not hesitate to reach out — the team is there to help.